Call Routing

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Call Routing allows you to control how incoming calls are routed and allocate calls on a percentage, location or time of day basis. The Interactive Voice Response (IVR) introduces callers to your business professionally and routes them directly to the right department. To ensure that calls are answered even after business hours we can redirect calls to any number during preset hours of specific days.

Call Routing has the following benefits:

• Increased customer satisfaction
• Encouraged communication with free or reduced rate number
• Improve efficiency by routing calls to the right team or person
• Increased revenue streams from calls
• Being available to clients even when out of the office