Contact Management Services

Concert uses various technologies to provide flexible call routing services that make it easier for your customers to contact you and for you to manage customer interaction. Options for contact management services include:

• Voice recognition
• Voice menu functions
• Call routing based on geographic location or time of day

Using the right number types for your business can help you increase responsiveness, reach individual target markets and improve customer service. We can help you select the right number type from our wide range of free-phone (0800, 0808) , local rate (0845, 0844), national rate numbers (0870, 0871) to suit your business needs. Other options such as geographic and international numbers can be utilised as well.

If you would like to generate revenue from your calls we can offer you the appropriate solution to meet your requirements, allowing your business to gain from incoming phone calls. Concert will provide you with an online reporting tool, which can provide you with detailed management information, enabling you to pre-plan resources and measure the effectiveness of campaigns you market to your customers.

Changing to any of the services we offer is simple and fast and Concert can do the work for you.

Click Here to find out more about rules on telephone numbers