voice
telephone systems
Unlike traditional telephone systems – based on your premises and costing a fortune to buy, set-up and run – our hosted systems provide the same service with minimal capital outlay. The technology is constantly updated and enhancements are released to our clients without the need for costly upgrades. Business continuity/disaster recovery is inbuilt. download pdf
call recording
Concert's Call Recording systems are powerful, highly-featured and simple to use. They are perfect for quality monitoring, training and compliance purposes. download pdf
flexible call routing
Concert's Intelligent Numbers give you the chance of transferring incoming calls to a different number. Whether this is due to an emergency situation or part of your out-of-hours service, re-routing can be set up within minutes. download pdf
interactive voice response (IVR)
These are menu-driven systems, which can direct or provide information to callers without tying up your resources.