Concert’s cloud telephony supports your business continuity and disaster recovery plans and helps firms comply with the following; Practice management compliance standards such as Lexcel, Outcomes-Focused Regulation (OFR), the Solicitors Regulation Authority (SRA) Code of Conduct and the Data Protection Act.
These codes and standards cover how practices should conduct their business which includes IT services such as telephony. Secure and reliable telephony helps provide a proper standard of service to your clients and helps you comply with your legal and regulatory obligations.
At Concert, our solutions support our clients adherence to the data protection act and as part of our installation and ongoing service we will work with you to reduce and avoid risks. In addition, we will agree what will happen to incoming and outgoing calls under all eventualities guaranteeing a continuous level of service to clients. If staff need to work from home or relocate suddenly to another office, their telephony will simply follow them and business can continue as normal regardless of location.