Concert's Cloud Telephony enables law and accountancy firms to integrate with case management software (CMS) and CRM systems. Integration improves operational efficiency of services, increases profitability and enhances the client experience through:
Quicker access to information
Intelligent call routing so you never miss a call - where clients will always get hold of the most relevant person to assist them
Improved management information.
Our business focused solutions make it simple to seamlessly integrate multiple locations including home-workers, allows full visibility of each workers phone status and manage moves, staff additions and changes easily.
With inbuilt future proofing and reduced call rates including free inter-branch calls, you can be sure of a cost effective, reliable and long term solution tailored to each user’s individual needs.