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Make sure you’re one of the Law firms to benefit from our Secret Shopper research this year… it’s FREE to register!

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Make sure you’re one of the Law firms to benefit from our Secret Shopper research this year… it’s FREE to register!

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Make sure you’re one of the Law, Accountancy or Wealth Management firms to benefit from our Secret Shopper research this year… it’s FREE to register!

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We at Concert are aware that keeping our team hydrated will aid them to perform at their very best throughout the work day.

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We know that work doesn’t stop for all over Christmas so we will be here to support you 24/7 over the Christmas period.

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The telephone is the lifeline of most businesses. It’s how we communicate and get things done. And more importantly it’s how we receive new business enquiries, how our customers talk to us and how we stay in touch with them over time.

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Law firms are not famed for their technological proficiency. Some lawyers might think that having a poor grasp of technology is acceptable because, as a profession, law relishes tradition. However, innovation doesn’t necessarily mean losing sight of what’s important to the discipline.

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Finding the right business internet solution can be tricky, learn the differences between broadband and leased lines! The Gigabit Broadband Voucher Scheme is designed to improve access to connectivity to businesses nationwide, you can now claim up to £3000 off the cost of a new fibre leased line.

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The results are in from Secret Shopper 18 and they make fascinating reading. In what was the fifth year of our client communication survey, we contacted 30 leading law firms on three separate occasions for a total of 90 calls.

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The fact is that the impression they form will help them to decide whether they want to use your services, and ultimately have a financial impact on your firm. Our Secret shopper research, where we mystery shop the UK’s leading law firms, has shown where many firms are going wrong.

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