Concert Blog

How can communications help streamline your efforts?

Posted by Hayley Earlam

15-Nov-2017 12:42:00

In a way, the advances of communication can bring with them their own problems! Just because we can communicate doesn’t always mean that we should! Now, this may sound an odd message especially for a communications company but first see this example from Elon Musk...the master of ruthless efficiency and streamlining. 

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4 Top Tips to give an exceptional customer experience

Posted by Hayley Earlam

31-Oct-2017 09:32:00

In today’s competitive environment it’s not good enough just to offer an acceptable service - the customer experience must be exceptional - something they will shout about and share. As 86% of business leaders agree that customer experience is vital for success (Harvard Business Review, January 2017) we thought we’d share our 4 top tips on how to provide an exceptional customer experience.

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Meet our new Billing Manager, Anja...

Posted by Hayley Earlam

26-Oct-2017 13:59:18

We’ve expanded our team and would like to give a very warm welcome to Anja, Concert’s new billing manager.

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5 ways law firms can save wasted time and increase chargeable hours

Posted by Hayley Earlam

20-Oct-2017 13:36:40

Sometimes it just takes a simple idea to improve productivity, such as better reporting to increase visibility. But how do you go about achieving this? Here’s our top 5 tips…

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Topics: Cloud Telephony, secret shopper

How Cloud Telephony can help you to improve your P&L

Posted by Hayley Earlam

13-Oct-2017 09:17:00

Your P&L shouldn’t be viewed as just a monthly, paper exercise. It’s like an x-ray of your business, showing up the weak spots and the bits that are in good health. So, if you only give it a quick glance when it lands in your inbox each month, you could be missing some valuable management information.

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How is the modern world changing legal communication?

Posted by Hayley Earlam

11-Oct-2017 10:57:33

I think we can all agree that sending correspondence by regular post is one of the least efficient means of getting a message to someone, yet it still remains a common way of doing things in law today.

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Topics: Cloud Telephony, secret shopper

Concert have been nominated at The Talk of Manchester Awards!

Posted by Hayley Earlam

05-Oct-2017 13:35:49

Concert Networks have been nominated for a The Talk of Manchester Business Awards in the category 'Best Telecoms provider’!

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What are the marginal gains in your industry?

Posted by Hayley Earlam

29-Sep-2017 17:14:00

Are you too busy thinking of the big picture that you sometimes overlook the scope for improvement that exists by focusing on the little things? It’s often by focusing on the little things that you can make the most improvements to your P&L.

Improving 100 things by just 1% can be as effective as improving 1 thing by 100% - this blog explores some examples from a range of industries where this has come in to practice, with proven success.

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The 4 Greatest Challenges MDs face today

Posted by Hayley Earlam

15-Sep-2017 16:39:00

What is your greatest challenge as an MD? What keeps you awake at night? It’s not easy running a company, especially in an ever-changing world. As we work with many businesses in many different sectors, we’re in the privileged position of being able to talk with a large number of managing directors about the various challenges they face. Some issues will be constant - increasing profits, retaining talent, keeping overheads down. But in this article, we’ve focused on these top 4 we feel are most relevant to today.

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Why are law firms still so bad at sales?

Posted by Hayley Earlam

21-Aug-2017 16:53:44

How good are law firms at communicating with their clients? It’s a deeply intriguing question which has certainly given us pause for thought; and inspires us to conduct our Secret Shopper research each year.

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Topics: Cloud Telephony, secret shopper