Here we’ve picked 5 top tools that can help your firm to improve staff productivity, saving time which will create more time for lawyers to focus on their clients, ultimately increasing client retention, client referrals and revenue.

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Go Karting team day

By Hayley Earlam • March 16, 2018

Yesterday we were treated to an afternoons fun Go Karting at Daytona in Manchester.

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Concert are pleased to announce that our legal customers can now integrate their cloud based phone system with their case management software. Key benefits to law firms include process efficiencies, enabling them to keep more accurate case records and ultimately provide a better client experience.

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Our weekend in Aviemore

By Hayley Earlam • March 2, 2018

February we took a team building trip away to Aviemore in Cairngorms National Park, Scotland.

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Make sure you’re one of the 40 firms to benefit from our Secret Shopper research this year… it’s FREE to register!

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Christmas opening hours 2017

By Hayley Earlam • December 18, 2017

We know that work doesn’t stop for all over Christmas so we will be here to support you 24/7 over the Christmas period.

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Know your customers - this is key to any successful business. Business leaders use this understanding of their customers to provide good customer service.

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Our team received some fantastic customer feedback for their efforts last month. Well done to Steve and Aidan; their work was scored 10/10

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Streamline your communications as communications can open up a huge amount of possibilities, give extra flexibility, & increase productivity.

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4 Top Tips to give an exceptional customer experience - In today’s competitive environment, customer experiences must be exceptional.

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