Concert Blog

Why are law firms still so bad at sales?

Posted by Hayley Earlam

21-Aug-2017 16:53:44

How good are law firms at communicating with their clients? It’s a deeply intriguing question which has certainly given us pause for thought; and inspires us to conduct our Secret Shopper research each year.

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Topics: Cloud Telephony, secret shopper

We're always on hand to help...

Posted by Hayley Earlam

02-Aug-2017 14:03:05

Our support team are here to help you 24/7...

Our team received some fantastic customer feedback for their efforts last month. Well done to Steve and Aidan; their work was scored 10/10 by customers who completed feedback surveys in June.

 

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‘You don’t get a second chance at a first impression’ - highlights from Customer Contact 17.

Posted by Hayley Earlam

27-Jul-2017 17:34:17

On the 13th July we hosted a seminar at Great John Street hotel where a variety of familiar and new faces joined us to talk about Customer Contact in the legal sector. Hosting this event was important to us as Concert understand that our services should be driven by what matters to our customers. There was a fantastic turnout and we’d like to say a big thank you to all who attended.

 

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Topics: Cloud Telephony, secret shopper

Don’t Get Caught out by Toll Fraud

Posted by Hayley Earlam

19-Jul-2017 09:54:14

Toll fraud, otherwise known as phone phreaking, call phreaking or dial-through fraud is on the rise in the UK and has cost some businesses tens of thousands of pounds. The reason: it can go completely undetected until the time of your next phone bill – and suddenly you’re stung with a huge bill that you might not be able to afford.

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Topics: Cyber Security, Toll fraud

Customer Contact 2017 Speaker spotlight - David Gilroy

Posted by Hayley Earlam

27-Jun-2017 14:26:00

There's just over 2 weeks to go until we host our seminar 'Customer Contact 2017, you don't get a second chance at a first impression', at Great John Street Hotel in Manchester so we thought we'd share some more details on what we've got planned for the afternoon.

David Gilroy, Director of Stuff & Things, Conscious Solutions is our first guest speaker and here’s a sneak peek at what he has in store for us…

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Secret Shopper 17 report is available now!

Posted by Hayley Earlam

06-Jun-2017 15:44:06

The Legal Services Communication Report 2017 sets out to discover the best (and not so good) practices in communication among some of the UK's top law firms. Our research has changed and expanded again this year and we believe it’s fair to say that most legal communication is still inadequate.

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Topics: Hosted Telephony, Cloud Telephony, secret shopper

Team night - Go Karting

Posted by Hayley Earlam

22-May-2017 17:55:00

Last week our team were treated to an evening’s fun Go Karting at Teamsport in Warrington.

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Concert shortlisted as Comms Business Awards finalists!

Posted by Hayley Earlam

15-May-2017 16:22:20

We are delighted to announce that Concert have been shortlisted for a Comms Business Award in the category ‘Reseller of the Year SMB’.

The awards are the most coveted in the industry and getting selected as a finalist is an achievement in itself! The winners will be announced on the 15th of June at the Lancaster Hotel in London where hundreds of guests from the ICT Channel are expected to attend to see which companies and industry luminaries will be recognised this year.

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Topics: Hosted Telephony, Cloud Telephony

Say hello to our new team members...

Posted by Hayley Earlam

12-May-2017 12:19:10

Here at Concert we don't like to stand still and always strive to improve our level of service whilst expanding the services we provide. We are therefore delighted to announce that our team is growing and introduce Sophie, who has recently joined Concert as an Account Executive. Sophie will be supporting our Account Management team in better serving all clients. 

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MacMillan wins our charity draw

Posted by Hayley Earlam

03-May-2017 11:33:49

Our Client Experience project is now well underway and we are very excited by the progress made so far. We commissioned an external consultant to undertake client interviews as part of the project and the feedback has given us a lot to get our teeth into! 

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Topics: Hosted Telephony, Cloud Telephony