Concert Blog

Secret Shopper is here again!

Posted by Hayley Earlam

02-Feb-2018 12:32:49

Make sure you’re one of the 40 firms to benefit from our Secret Shopper research this year… it’s FREE to register!

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Christmas opening hours 2017

Posted by Hayley Earlam

18-Dec-2017 14:47:00

Christmas opening hours 2017

We’re well in to December now and the festivities are in full swing here at Concert! But we know that work doesn’t stop for all of us over the holidays so we are available on our service desk 24/7 over the Christmas period.

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Topics: Hosted Telephony, Cloud Telephony

Do you know what your customers want? Really, really want?

Posted by Hayley Earlam

06-Dec-2017 17:37:00

“If I had asked people what they wanted, they would have said faster horses.” Henry Ford, Ford Motor Company.

It has been questioned whether Ford ever said these famous words. Nether the less we still can’t help but quote them during conversations on the topics of creativity and innovation.

And even if Ford didn’t utter these words, history still tells the story of how Ford’s lack of understanding of his customers had a damaging effect on his business.

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Call recording - Are you MiFIDII ready?

Posted by Hayley Earlam

29-Nov-2017 14:14:00

As of the 3rd January 2018 current MiFID legislation will be expanded meaning that all businesses in the financial sector must record all their calls, including mobile calls and all recordings must be held for at least 5 years.

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How can communications help streamline your efforts?

Posted by Hayley Earlam

15-Nov-2017 12:42:00

In a way, the advances of communication can bring with them their own problems! Just because we can communicate doesn’t always mean that we should! Now, this may sound an odd message especially for a communications company but first see this example from Elon Musk...the master of ruthless efficiency and streamlining. 

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4 Top Tips to give an exceptional customer experience

Posted by Hayley Earlam

31-Oct-2017 09:32:00

In today’s competitive environment it’s not good enough just to offer an acceptable service - the customer experience must be exceptional - something they will shout about and share. As 86% of business leaders agree that customer experience is vital for success (Harvard Business Review, January 2017) we thought we’d share our 4 top tips on how to provide an exceptional customer experience.

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Meet our new Billing Manager, Anja...

Posted by Hayley Earlam

26-Oct-2017 13:59:18

We’ve expanded our team and would like to give a very warm welcome to Anja, Concert’s new billing manager.

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5 ways law firms can save wasted time and increase chargeable hours

Posted by Hayley Earlam

20-Oct-2017 13:36:40

Sometimes it just takes a simple idea to improve productivity, such as better reporting to increase visibility. But how do you go about achieving this? Here’s our top 5 tips…

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Topics: Cloud Telephony, secret shopper

How Cloud Telephony can help you to improve your P&L

Posted by Hayley Earlam

13-Oct-2017 09:17:00

Your P&L shouldn’t be viewed as just a monthly, paper exercise. It’s like an x-ray of your business, showing up the weak spots and the bits that are in good health. So, if you only give it a quick glance when it lands in your inbox each month, you could be missing some valuable management information.

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How is the modern world changing legal communication?

Posted by Hayley Earlam

11-Oct-2017 10:57:33

I think we can all agree that sending correspondence by regular post is one of the least efficient means of getting a message to someone, yet it still remains a common way of doing things in law today.

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Topics: Cloud Telephony, secret shopper

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