Exceptional customer service and accountability are at the heart of the Concert ethos. Sometimes, despite our best efforts, things go wrong with technology, but we will always own any problems and fix them. Our in-house support team are all ITIL qualified and our service desk is operational 24/7 for total peace of mind.
The service desk operates to ITIL processes – ITIL being the best practice framework for IT service management. Operating within this framework, we can make sure we are working to a well-regarded standard, faults are dealt with efficiently and the best possible level of customer service can be delivered.
Concert’s self-service portal enables clients to log, track and comment on any faults directly and clients can even search our knowledge-base for user guides, training documents and solutions to basic queries.
No over-promising and under delivering
We’re committed to providing you with the best solutions, offering the best benefits and the best ROI for your business through our services
No finger pointing
We’ll always stand by and take responsibility for what we say we’ll do
Humans not Robots
Your call will never be in a queue or put on hold but will be answered by a UK based human (here’s one called Steve – who will sort out all of your issues in one call only – 97% of the time – we’d like it to be 100% but, hey guys, we said we’re human!). Our in-house support desk is operational 24/7 by fully qualified engineers following ITIL best practices.
The best team for the job
We are an eclectic team of real characters. What unites us is a brilliant attitude, expertise, enthusiasm and an undeniable will to be the best at what we do!