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Call Recording

Our call recording software helps you further enhance your customer relationships by capturing call content and making it easily accessible in ways not available before.

The Call Recording Platform

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This is a revolution in Call and Communication Recording, as the platform is built with the concept to help every user achieve more from their calls. This is the main focus, built with complete security, reliability and unlimited scalability at its core. All recordings are captured on our infrastructure within region to satisfy all data sovereignty requirements.

Read our Call Recording data sheet here

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So what will you get?

  • Team Collaboration With correct permissions, every user can now benefit from recording, allowing instant playback and secure sharing.

 

  • Secure, encrypted and compliant The recording platform has been built with the latest cloud technologies, enabling complete compliance and security.

 

  • Reliable, endless Cloud storage Gone are the days of deleting recordings because storage is running out or becoming too expensive. With our call recording solution, organizations can expect up to 5-year storage for recordings.
  • Contact Centre - Aspects of the platform, such as scalability, collaboration and advanced search provide substantial benefits for Contact Centres
  • Akixi integration In addition to accessing your recordings through the Recording web application, Akixi integration enables access to your recordings within your existing call reporting software.
  • UK Deployment Our solution is deployed within UK data centres.

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"Concert’s hosted telephony system has given Now Vauxhall the tools we need to help provide an excellent level of telephone service. The wallboard has been an invaluable management tool, enabling us to build up an accurate picture of our incoming and outgoing calls, which help us make intelligent decisions relating to staffing and query handling, whilst giving us a benchmark for continual improvement."
Jon Taylor Managing Director, Now Vauxhall

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