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Call Reporting (MI)

How effectively does your firm handle inbound calls?

Our innovative Cloud Telephony with Call Reporting tools gives you information such as time to answer, call abandoned rate and time on hold. And you can report on this information, giving you a truly accurate picture of a callers experience when they phone your firm.

Better manage your resources

Not sure you’re making the most of staff resources? You’re able to make informed decisions regarding working patterns, open times or call routing. It gives you a truly objective way to monitor staff performance.

Learn and act quickly with real time visibility

See which offices or departments are receiving the most calls. Think you have a backlog in one team or another? ‘Heads-up’ dashboards give you the real time data you need to act accordingly. 

Want to find out more about how Call Reporting can help you to sell more, serve better and grow faster? Contact us to request a FREE demo today.

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