Case Study: Howard Worth

Addressing the Shortfall with the Accountancy firm Howard Worth with our VoIP telephone system.

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Formed in 1953 and employing a team of over 75 people, Howard Worth is a leading North West accountancy practice, with offices in Nantwich and Northwich.

The Challenge

You can imagine a similar scenario in your firm. You’ve grown successfully over time, generated a loyal client base, a big team, consistent volumes of enquiries… and now you need to move offices. At the same time, because of your growth, you’re launching new marketing campaigns you want to track, putting in place a ‘golden number’ clients can remember and disaster proofing your communications for the future. You also feel as though time is going missing. You want to bill more and serve your clients better, enabling you to grow faster. And you need to do all of that whilst still being able to receive your heavy volume of daily enquiries and client queries.

The Solution

Like any good project, Howard Worth’s was implemented quickly and accurately. Each individual element also took account of the overall goal; improving on already impressive client service and sales and marketing performance.

A new golden number was implemented, but sequential variations were also secured, to be used on individual marketing campaigns. A web-based portal allows the team to track the success of these campaigns, as well as monitoring call activity levels. Calls can also be re-routed whenever necessary. This was the case during the office move, which was completed on time and as painlessly as possible, thanks to tight project controls and an existing relationship with OpenReach. Integration with Howard Worth’s time management system means that the team get an email summarising their calls. This allows them to bill more accurately.

Howard Worth needed to…

– Move office with minimum telephony interruption. All calls needed to be answered. No enquiry or client query could be missed.

– Launch a ‘golden number’ for ease of customer reference.

– Implement a way of tracking which marketing campaigns were resulting in new business enquiries

The Results

Howard Worth can now…

“Concert continue to provide us with first rate service and support. We have a great working relationship with them and it’s nice to know that when we call, the staff will take personal responsibility for resolving any queries or issue we may have. We would have no hesitation in recommending their services.”

Andrew Hague, Partner , Howard Worth

Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

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