Case Study: Vincents Solicitors

When Vincent’s Solicitors reviewed their communications they wanted something where the extra features made a real impact on how they work.

Masthead Right Image

Rated out of 5
on Google Reviews

Masthead Bottom
Case Study Logo

Vincents are proud in the fact that they are ‘not your average law firm’. Whether it’s conveyancing, family or commercial law, the team there are determined to stand out in everything they do, and that means exceptional client communication.

The Challenge

Everyone reaches the point where it’s time to review your systems and that’s the same with Vincents. IT Manager Russell wanted more flexibility than their on-site SIP-based telephone solution offered. Russell felt that Vincents could really make a difference to their clients by enabling solicitors in court and in the office to better communicate. There was also a desire to move away from the on-site overhead; freeing up server space and reducing his team’s time when it came to updates and support.

The Solution

“It was important that we went to the office and met the people behind Concert. We liked them and found their solution all-encompassing.”

Moving to a cloud-based, unified communications solution firstly took the onus off Vincents to keep their solution up to date and secure. The team could use the softphone solution wherever they were out in the world; including in court and at the office. Concert’s onboarding process ensured a tailored call routing design, which meant that no call went unanswered and the reporting could be used to spot problems and achieve efficiencies. We wanted Vincents to be able to get up and running on the solution quickly and get to a point where they were seeing the real impacts of the software.

We also wanted to make sure we were there for them in the long-run too. Having the Vincents team meet the support team – the guys that would deal with any queries 24/7 – the finance team that would handle billing, as well as the sales and account management teams, enabled us to develop the relationship early on and is an important part of our ‘solution’. They had met the team they would be partnering with and we felt like we knew them.

The Results

The way Concert work, even from the sales aspect… you’re speaking to someone with real tech knowledge. There was no sales patter. You’re speaking to someone who cares and knows what they’re talking about.

Russell Flint, IT Manager, Vincents Solicitors

Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

Read More