Case Study: Zubaski

Zuba Ski took advantage of our Inbound Number service to help improve client experience at a great value monthly cost.

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Concert has helped Zuba Ski to ensure they never miss a call with our Inbound Number service.

About Zuba Ski

Zuba Ski Bespoke holidays at no extra cost to the customer. 

They offer a unique proposition compared to many other ski companies by seeking to lure people away from the larger more commercial resorts and to re-introduce them to the true wonder of the mountains and the people and cultures that exist in authentic Alpine villages. Their objective is to search out and find small resorts in the Alps that offer great tradition, great character and great skiing.

The Problem

Zuba Ski used a basic inbound number service that allowed them to redirect calls and answer the phone when they were out of the office, but they were having problems with the quality and reliability of their calls.

When Zuba came to expand their team, they knew that their old system would no longer serve its purpose, especially after they recruited a full time remote worker to handle inbound telephone calls.

They didn’t want confusion between remote workers and their office based staff when it came to answering the phone, and the system they were using wasn’t set up for multiple users in different locations, so it became clear that they needed to upgrade to a more professional service.

Concert's Solution

Concert’s inbound number service met all Zuba Ski’s needs without compromising their low business running costs. We provided them with two local inbound numbers, which meant they could take advantage of a host of call control features available through our online portal.

There is no longer ambiguity as to which staff member should answer the phone as notifications show which area of the business a customer is calling for, before the phone is answered; a lifesaver due to the increased staff numbers.

Remote workers and staff members travelling or on holiday can quickly and easily direct calls to a mobile number and answer machine messages are automatically sent as emails so that there is no delay to enquiries getting picked up when workers are on the road.

“Working with concert was very easy. The set up was simple and I didn’t have to worry about a thing. We got two great memorable local telephone numbers and I’m not sure if we would have got them if we went through another supplier. And it’s working, since set up we haven’t had to change a thing”

Mike Crompton, Managing Director, Zuba Ski

Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

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