Client story: Helping clients adapt during the COVID pandemic

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Over the last few months a lot of businesses, including our own, have had to move to remote working and do so quickly.

Now, with offices reopening, businesses are being required to adopt increased flexibility, with some team members on site and others at home.

It’s fair to say that that’s created plenty of communication challenges for everyone involved and that, for some businesses, there have been major changes to how they work.

At the centre of all of this is, of course, the recognition that being able to communicate with your team, customers, suppliers and partners remains one of the most important factors in the continued growth of your business.

On some level there has been a great separation of businesses and the changes they’ve implemented. Those who really care about how they communicate with their clients – not just say they do – have had the opportunity and desire to implement really top notch processes, where others have coped with ‘sticking plaster’ solutions.

We’ve said in a few of our updates that we’ve been helping businesses to complete the changes that the COVID-19 pandemic mandated. For those of you who are perhaps still unsure about what you have in place or are thinking about the next steps, we thought seeing a practical example might help.

Vincents Solicitors had to go completely remote back in March. Prior to this, in June 2019, they began their journey as a Concert client. We’ve recently talked to Vincent’s about their journey pre-COVID-19 and then the changes that had to happen in March this year. You can read their original story here and their experience of communicating in a pandemic here.

If you still feel as though you’re not communicating with clients as well as you could be, or further COVID-19 changes mean you need to further adapt how you work, then please do get in touch. We know how important communicating properly is and we’re here to help. It’s important to us, especially at a time like this, to provide ‘risk free’ solutions. You should see an impact from the services we provide and, if you don’t, you shouldn’t be stuck in a long licence commitment. We take the risk out of the services we provide, so that you can see the impact.

We’re here to make a difference to how you communicate with your clients in the most challenging of environments and we love working with customers who genuinely care about how they communicate. If this is you and you want to see how you can improve further, we’d love to speak with you.