So how does a Cloud Contact Centre actually work?
You’ve heard it’s a hosted cloud-based telephony system but what does that mean in practice when your support or sales staff come to use it? And more importantly, what will your customers experience at the other end of the line? Imagine a busy reception with lots of inbound calls. With a traditional phone system, you were automatically limited by the number of lines you had coming in and the capacity restraints of the PBX. With a Cloud Contact Centre, however, staff can log in or out as available to help with demand and optimise the queue based on the behaviour of your customers and the trends during certain times and periods, queuing up to 525 calls at any one time.
You can also scale up and down as required. If you need new users or additional locations, it’s no hassle to simply add them in. So as you get new clients, the system allows you to manage them with the minimum of fuss, expanding to accommodate your growth and success.
Here's what you can expect from our Cloud Contact Centre…