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Cloud Telephony

So you're thinking of moving to cloud telephony... Let us give you a run through of what it will mean in practice.

So how does Cloud Telephony actually work?




Firstly, it’s a resilient hosted phone system, powered by the market-leading Broadsoft platform. This means, unlike many on-site systems, you will benefit from increased reliability with comprehensive guarantees, improved call quality and robust technology.

And when that disaster strikes, whatever it may be - flood, fire, break-in - you’re not dependent on your on-site phone system. That means pretty much whatever you throw at it, your cloud telephony system will remain up, meaning you can continue to communicate with your clients regardless.


Here's what you can expect from our Cloud Telephony...


Reliability - Our cloud platform us 99.999% available, governed by comprehensive guarantees.




Agile working - Have the same great system at home, in a cafe or abroad.




Easy scalability - Quickly and easily scale up to meet demand.




Call reporting - Need accurate data? 'Heads-up' dashboards serve it to you instantly.


Online portals - Give you total control of your communications to make changes.


Reception console - See calls waiting, and firm-wide presence of users, no matter their location.


CRM integration - Better serve your clients and increase productivity.

 centralised-reception Centralised reception - Centralised call handling allows you to centralise your reception function.

Click on the icons below to discover more great

Cloud Telephony benefits.. 


call recording icon-1   unified comms icon    crm integration icon   call reporting icon
Call Recording   Unified Comms   Software Integration   Call Reporting



So what will you get?

When your clients call, they want to speak to you not listen to hold music. The advanced call routing and analytics with cloud telephony will enable you to spot any bottlenecks, react quickly and deliver an improved client experience.


Your new phone system may live off-site but you will still get access to our state of the art network. Updates are standard as soon as they become available, giving you cutting edge technology at no extra charge.

Added to which, online service management means that you have greater in-house control of your communications. Throw into the mix greater flexibility, enhanced security and lower cost of ownership and your decision to move to cloud telephony may be becoming that much clearer.

With Cyber Fraud becoming an increasing problem for all businesses, Concert has developed a new solution to monitor and report any suspicious activity based on historical spending patterns. The Sentry fraud management service is mandatory and free of charge.

Read our guide to Cloud Telephony

"Concert’s hosted telephony system has given Now Vauxhall the tools we need to help provide an excellent level of telephone service. The wallboard has been an invaluable management tool, enabling us to build up an accurate picture of our incoming and outgoing calls, which help us make intelligent decisions relating to staffing and query handling, whilst giving us a benchmark for continual improvement."
Jon Taylor Managing Director, Now Vauxhall

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