The easy answer is: Concert provides telephone systems and contact centre technology as a true cloud service over the Internet.
But we see it as more than that, Cloud Telephony delivers all the benefits of on-premise telephone systems without the need for heavy capital expenditure. You only pay for what you use. Say goodbye to big, risky cap-ex investments and ongoing maintenance costs. Say hello to pay-as-you-go telephony.
Have you ever thought that getting a new telephone system was overly complicated, time consuming and frustrating? We help to streamline that process by listening to the challenges your company is facing and suggesting improvements to help your business and your clients.
With our dedicated support and account management team all the concerns of getting to grips with a complex new solution are removed. Our solutions are supported by our ITIL qualified 24/7/365 support team and we hold regular reviews with you to ensure you remain completely satisfied with our services.
As your business grows so will your requirements; the functionality you need today, will almost certainly be different to what you need in two years’. With Cloud Telephony from Concert, you can add resources when you need them. From adding call recording to integrating with Outlook, Concert’s Cloud Telephony provides the flexibility to evolve easily over time.