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Software Integrations

Our Cloud Telephony platform is equipped to integrate with many leading software packages.

Improve your client service capabilities and productivity...

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Our Cloud Telephony platform is equipped to integrate with many leading software packages and CRM systems.

Integration with your software can be useful for presenting and capturing client information, and for features such as click to dial, screen popping and reporting.

The eco-system and open architecture of Customer Contact technologies makes non-standard and new integrations easy to achieve.

 

Integration benefits

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Improve productivity.

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Provide a more personal service to clients.

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 Capture leads from inbound enquiries.

  

 

 

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Improve system usability for staff.

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Keep better client records.

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Better manage new business pipelines.

   
Read our guide to Cloud Telephony

"Concert’s hosted telephony system has given Now Vauxhall the tools we need to help provide an excellent level of telephone service. The wallboard has been an invaluable management tool, enabling us to build up an accurate picture of our incoming and outgoing calls, which help us make intelligent decisions relating to staffing and query handling, whilst giving us a benchmark for continual improvement."
Jon Taylor Managing Director, Now Vauxhall

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