A Fresh Approach to Hosted VoIP Communications

Our cloud software provides a superior experience for both customer and employees…

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World Class Technology
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Improve the way you communicate and work with these great features

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Reliable

A system you can rely on

Our cloud platform is 99.99% available, governed by comprehensive guarantees.

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Usable

Easy to use

We focus on the usability of our services by offering training packages.

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Mobile friendly

Work from anywhere

Our solutions work well across smartphones, desktops and tablets.

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Integrated

Improve processes

Our software integrations improve client service and raise productivity.

An All-In-One Affordable Solution

Through years of experience, we’ve created a truly unified communication solution

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  • Overview
  • Features
  • How it Works?
  • Case Study
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Impressive Functionality that’s Easy to Use

We'll get your VoIP users up and running straight away

We believe that software should be easy to use, that way your staff will use the system properly, meaning that you get the most out of your investment right from the start.

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Unified Communications

Work the way you want, wherever you are…

Keeping your employees connected from wherever they happen to be working is critical to achieving your goals.

Having too many apps to collaborate with and a dispersed mobile workforce can create fragmented communication that results in poor teamwork, broken processes and slow responses to customers.

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Make Big savings on Calls

Gain better control of your communication costs and make big savings on your phone bill.

All of our VoIP solutions include:

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  • Free calls between sites, even internationally.
  • Inclusive minutes per user each month, meaning no surprise phone bills
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  • No onsite hardware required, meaning no expensive setup or maintenance costs
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  • Free and automatic upgrades through the cloud.
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Reception Console

Centralise your reception function

See calls waiting and other users present, no matter where they are located, allowing you to centralise reception and call-handling functions.

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Mobile / Desktop App

Get the same great experience on every device

Work seamlessly between your desk phone, computer / laptop or mobile. Our apps give you a consistently great user experience however you prefer to work, whether you’re in the office or on the move.

Our mobile and desktop apps have been designed with usability in mind, so your users get the most out of the technology right from the start.

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Software Integration

Improve your client service capabilities and productivity...

Our Cloud Telephony platform is equipped to integrate with many leading software packages and CRM systems. Integration with your software can be useful for presenting and capturing client information, with features such as click to dial, screen popping and reporting.

Non-standard and new integrations are easy to achieve with the eco-system and open architecture of our Customer Contact tools.

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Call Recording

Capture communications from anywhere, any device. Our call recording is fully compliant and offers unrivalled security and unlimited storage. Playback brings the benefit of hindsight to every phone call.

Users can build up a record of their saved conversations, which are then available to replay and relive at any time. Additional features can be built in including automatic transcription of conversations, call sentiment analysis and keyword search functionality.

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Call Analytics

Learn and act quickly with real-time visibility

Our innovative Cloud Telephony and Call Reporting tools give info such as time to answer, call abandoned rate and time on hold.

You can then report on this information, giving you a true picture of a caller’s experience when they phone your business, making it easier for you to improve client experience and better manage your resources.

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Scalability

Flex up and down easily

Easily add or remove users to meet business demands. You can also move licences from one employee to another making staff turnover easy to manage.

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Automatic Updates

Future-proof your investment

We’re always innovating, and because our solution is cloud based, you’ll receive automatic updates and new features as soon as they become available, at no extra cost, meaning you’ll always have the most up to date technology available.

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Affordable Costs

Only pay for what you need, with no surprises

Our simple pricing structure means that you pay a fixed cost per user. Even our basic plans have a generous set of features and
bundled minutes with unlimited talk-time between sites means you’ll never receive an unexpected bill.

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No Need for Hardware

We’re in the cloud, so no big hardware and maintenance costs

All you need is the internet and a headset to access our software via any device, such as a computer or mobile phone, or desk phone if you wish to.

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Flexible Working

Managing a mobile workforce is made easy

Our software makes it easy for a business to make home working and BOYD initiatives work effectively.

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Improve Efficiency

Team messaging and conferencing features mean that it’s never been easier for your team to communicate efficiently, while visibility of colleague availability and call analytics enable you to make better management decisions. CRM integrations allow for improved processes, which save you both money and time.

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Howard Worth Case Study

Utilising Concert’s VoIP phone system helped Howard Worth to…

  • Improve staff productivity and the accuracy of their billed hours, thanks to daily MI reports.
  • Make key decisions on staffing levels and expansion strategy, thanks to sophisticated reporting systems.
  • Serve their clients better by ensuring communication stays active and keeping enquiries incoming, even in a disaster recovery scenario, thanks to completely flexible routing of calls.

Howard Worth

The Key Features of Concert Network's Core Services

Make and receive calls from anywhere using our powerful desktop and mobile apps

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High Definition Voice
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Analytics & Reporting
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Digital Customer Engagement
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Team Collaboration
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More than a phone system

Experience the benefits of visual voicemail, as well as video conferencingcall forwarding and powerful call management features from anywhere, on any device. Our cloud based phone system is easy to set up and manage.

Read More
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More than a phone system

Experience the benefits of visual voicemail, as well as video conferencingcall forwarding and powerful call management features from anywhere, on any device. Our cloud based phone system is easy to set up and manage.

Request Quote
Content Image

More than a phone system

Experience the benefits of visual voicemail, as well as video conferencingcall forwarding and powerful call management features from anywhere, on any device. Our cloud based phone system is easy to set up and manage.

Request Quote
Content Image

More than a phone system

Experience the benefits of visual voicemail, as well as video conferencingcall forwarding and powerful call management features from anywhere, on any device. Our cloud based phone system is easy to set up and manage.

Read More
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Which Licence Works Best For You?

You can move a licence around. for example when staff leave or start, meaning that you don't have to think about cancelling or setting up new subscriptions.

TelephoneCall us now for a quote 0808 208 2404

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.





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Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

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