Transform the way your business communicates

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Contact Centre

A range of communication solutions

Our flexible Contact Centre options can be personalised to the exact needs of your business, ensuring the best value possible.

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Inbound numbers

The most direct link to your Customers

Take advantage of our inbound calling options to provide local contact numbers that best suit your customers in each location.

A range of communication solutions Image

A range of communication solutions

Our flexible Contact Centre options can be personalised to the exact needs of your business, ensuring the best value possible.

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The most direct link to your Customers Image

The most direct link to your Customers

Take advantage of our inbound calling options to provide local contact numbers that best suit your customers in each location.

Find out more

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More than just a phone system…

Explore the full benefits our communication solutions have to offer to all types of business.
We know technology like the back of our hand, but knowing how to apply it is what sets us apart.

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Call us now for a quote 0808 208 2404

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Why move to the Cloud?

Experience how the benefits cloud can revolutionise the way you serve your customers

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Reliability
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Scalability
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Automatic Updates
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Disaster Recovery
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Our network is 99.99% available

Meaning that you can count on our technology to keep you connected to your customers and colleagues at all times.

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Scale up and down easily

Our flexible technology lets you add users or features easily, and as you pay per user per month, you’ll always only pay for what you need.

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You'll always have access to the latest technology

Updates are automatic, free, and done as soon as they become available, meaning that you’ll always have access to the latest technology.

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You'll stay active even if a disaster, such as fire or flood, strikes

Because your system is run from the cloud, your business can stay up and running in the event of damage to your physical premises.

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TelephoneCall us now for a quote 0808 208 2404

See how it works for your business

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More than just a provider

Why our customer choose Concert Networks

01. Experience

We’re a team of experts who’ve provided Hosted Telephony and Connectivity for more than ten years. We’ve seen it all, tried it all and have already got rid of the bits that don’t work.

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02. Specialists

We are not a ‘one size fits all’, we know our strengths and play to them, rather than expanding our service offering to broadly.

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03. Technology

Our solutions are based on best of breed technology and hardware and all our cloud services are 99.999% available, backed up by industry leading SLA’s.

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04. Pay Only for What You Need

We've made our pricing structure simple. You pay an affordable fixed cost per user, per month. And it’s easy to flex up and down to meet business demands.

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05. Remove Hardware Costs

We’re in the cloud, meaning no big hardware and maintenance costs. All you need is the internet and a headset to access our software via any device, such as a computer, or laptop.

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06. No Surprises

Our simple pricing structure means that you pay a fixed cost per user. Even our basic plans have a generous set of features and bundled minutes with unlimited talk-time between sites means you’ll never receive an unexpected bill.

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Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

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