An All-In-One Affordable Solution
All the tools you need to manage your Client communications
An advanced inbound solution giving a robust and seamless customer service experience
We have a vast amount of local and non-geographical numbers and will help you to choose the business phone numbers that best suit your company, allowing you to reach your customers wherever they are!
Our service offers low set up costs, competitive monthly service charges and simple call rate packages.
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How it works
- A vast choice of memorable local and non-geographical numbers.
- Quick and easy set up with low upfront costs.
- Online control – Through our easy to use, intuitive portal.
- Any time, any device – Access your Inbound Numbers from any device with an internet connection, at any time of day or night.
- In-depth reporting and statistics – displayed in dynamic dashboards showing info such as the number of calls, abandoned calls, call durations and the number of callers held in call queues.
Zuba Ski case study
Our Inbound Number service makes full-service monitoring and management features available to businesses of any size, delivering on your customer contact needs no matter what your budget is.
Thanks to Concert’s Inbound Numbers service, Zuba Ski can now:
- Support staff mobile working initiatives
- Ensure they never miss a call without compromising their low business running costs
- Manage calls from multiple departments more easily while improving customer experience
News and Insights
Here are some of the recent business and technology updates catching our eye
Have a question?
Frequently Asked Questions
What are the benefits of a hosted phone system for a company?
You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.
What level of in-house technical skills are required?
Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.
Is the system expensive to install?
No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.
Can I rely on the call or video quality?
As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.
What happens if my requirements change?
A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.
Can I keep my existing telephone numbers?
In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.