Automate processes in a way that improves your Client Service and Productivity...

Our Cloud Telephony platform is equipped to integrate with many leading software packages and CRM systems and automate a range of processes.

At Concert, we are well aware of just how much more efficient and productive a company can become if it automates the right processes with regards to its client contact services. Integration with your software can be useful for presenting and capturing client information, with features such as click-to-dial, screen popping and reporting all offering a range of useful insights.

Having worked with clients across a variety of industries, we’ll be able to take a look at your specific business needs and advise you on the most effective process automation options, as well as helping to train your team on how best to use any related software.

Management Information

Enjoy real-time call reporting and ‘heads-up’ dashboards

With easy to use live wallboards you can see exactly who is on a call, for how long and how many calls are waiting. Without being Big Brother about it, this is great for performance management. Gain a deeper understanding of how your business handles different customer scenarios by recording and reporting on call disposition codes.

This, along with historic reporting, allows you to react quickly, make better informed management decisions and plan resources effectively at peak times of the day and to cope with seasonal trends.