Let our software do the work for you
Integrating your software can be useful for presenting and capturing client information in a way that truly informs your business strategy.
Integrating your software can be useful for presenting and capturing client information in a way that truly informs your business strategy.
Integrating our tools could provide your firm law with substantial process efficiencies and an improved experience for clients.
Reports that make it easier for you to improve client experience and better manage your resources.
Integrating your software can be useful for presenting and capturing client information in a way that truly informs your business strategy.
find out moreIntegrating our tools could provide your firm law with substantial process efficiencies and an improved experience for clients.
find out moreReports that make it easier for you to improve client experience and better manage your resources.
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At Concert, we are well aware of just how much more efficient and productive a company can become if it automates the right processes with regards to its client contact services. Integration with your software can be useful for presenting and capturing client information, with features such as click-to-dial, screen popping and reporting all offering a range of useful insights.
Having worked with clients across a variety of industries, we’ll be able to take a look at your specific business needs and advise you on the most effective process automation options, as well as helping to train your team on how best to use any related software.
Resource your team well
Make the right connections
Easy-to-use software
No more missed opportunities
With easy to use live wallboards you can see exactly who is on a call, for how long and how many calls are waiting. Without being Big Brother about it, this is great for performance management. Gain a deeper understanding of how your business handles different customer scenarios by recording and reporting on call disposition codes.
This, along with historic reporting, allows you to react quickly, make better informed management decisions and plan resources effectively at peak times of the day and to cope with seasonal trends.
Call us now for a quote 0808 208 2404
A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.