Proclaim Integration

Our partnership with Proclaim makes it easier for Law Firms to track billable hours...

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Integrate your VoIP phone system with your case management software.

Integrate your VoIP phone system with your case management software.

Combining our Cloud Telephony service with Proclaim case management software creates the perfect practice management tool! This integration could provide your firm law with substantial process efficiencies and will better the experience you provide to clients.

We understand that Legal firms now need to take on a client-focused approach if they want to stand out from the crowd. This integration has been designed with that in mind and helps improve communication between firms and their clients.

So, how could your firm benefit?

So, how could your firm benefit?

There are a wide range of benefits on offer through Proclaim Integration, with some of the most notable being:

Process efficiencies
Dial out to clients directly from within your case management software.

Improved service
Proclaim case management software can recognise an incoming telephone number and present the corresponding case file before the call is answered, improving communications and enhancing the client experience.

Accurate billing
Record chargeable interactions automatically within Proclaim case management software; the end of missed billable time.

See how it works...

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Make human connections with high-definition video conferencing

Face-to-face meetings are valuable; they can help seal the deal with customers and allow teams to build stronger bonds. With Concert Networks, you can reduce travel expenses but still meet in person online, share your screen, and host participants worldwide.

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More than just a provider

Why our customers choose Concert Networks

01. Experience

We’re a team of experts who’ve provided Hosted Telephony and Connectivity for more than 10 years. We’ve seen it all, tried it all and have got rid of all the bits that don’t work.

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02. Specialists

We are not a ‘one size fits all’ consultant, we know our strengths and ensure that we play to them, rather than expanding our range of service offerings too broadly.

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03. Technology

Our solutions are based on 'best of breed' technology and hardware and all our cloud services are 99.99% available, backed up by industry leading SLAs.

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04. Remove Hardware Costs

We use the Cloud, meaning no big hardware and maintenance costs. All you need is the internet and a headset to access our software via any device, such as laptop or phone.

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05. No Surprises

Our simple pricing structure means you pay a fixed cost per user. Even our basic plans have a generous set of features and bundled minutes, with unlimited talk-time between sites meaning no unexpected bills.

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TelephoneCall us now for a quote 0808 208 2404

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Have a question?

Frequently Asked Questions

What are the benefits of a hosted phone system for a company?

You'll have peace of mind that you’ll always have access to the latest technology through free and automatic updates. This removes the usual expensive upgrade costs associated with traditional on-premise systems. We also include disaster recovery provisions built into the cloud, so your system will keep running even if a fire or flood strikes.

What level of in-house technical skills are required?

Concert can fully manage the setup and installation for you, and we’ll provide training for your users to ensure they can use the system properly. Because it’s based in the cloud, any changes can be made easily using online portals, or alternatively, our support team can take on implementing changes for you remotely.

Is the system expensive to install?

No. Choosing a cloud-based system removes the large upfront cost of traditional on-premise hardware, and the associated engineering costs needed to manage it. Cloud-based communication technology is the obvious choice for businesses who want to take advantage of the flexibility of a cloud software model.

Can I rely on the call or video quality?

As your calls will be routed through your internet connection, sufficient connection quality is important. We’ll ensure that you have a suitable connection for our product. We are also able to provide Leased line and Broadband products, meaning you can be assured of great voice quality at all times.

What happens if my requirements change?

A cloud-based system gives you flexibility. You pay on a per-user basis and you can scale up and down easily as your business grows or restructures, meaning that you only ever pay for exactly what you need, and can make changes to react quickly to business changes.

Can I keep my existing telephone numbers?

In the majority of cases, Concert can arrange for you to keep your existing UK landline phone numbers by porting the numbers over to our platform. The process can take a few weeks, but we’ll manage the whole process for you as part of your onboarding process.

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