And we’re off! Secret Shopper 2017 is now underway and we hope to discover the best (and not so good) practices in communication among some of the UK’s top law firms.
Over the past few weeks, we‘ve been calling the firms that signed up to take part to measure how they respond to new enquiries.
The purpose of the survey is to give firms the valuable MI data they need to help them convert more leads and improve margins.
We can’t wait to share the results with you, but in the mean time you might want to remind yourself of some of the findings from last year.
We look forward to sharing the results with you in mid-May, so watch this space!