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For Legal Services

We understand your customer contact challenges...

Why does Cloud Telephony suit legal firms?

Our team help you to set up a system that does some of the work for you, meaning no missed billable time and an integrated telephony system that brings up client information on your computer when they call.

We understand that it is easy to lose track of how much time is spent on the phone to a client. 

Without integrated telephony billing, it's therefore easy to miss billable time. With an integrated case management system, you can accurately bill for the time spent on the phone to a client! It will assist with billing accuracy, help you reclaim billable hours and improve the billing process for fee earners.

Client Case Study

Find out how a hosted telephone system saved a major legal firm £500 a month and significantly reduced the number of calls being missed.

 

View Case Study

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Why should you contact us?

Whether your contract has just run out, your old telephony system has stopped working, your company is acquiring other firms or part of a merger, we can ensure that business continues as usual with quick integration. 

 

We’ll make sure you have control of your communications and keep on top of your billable time and client experience with our service management and self-service portal.

 

Features include integration with your case management software, call recording, business continuity and disaster recovery and compliance with data protection.

Our system also enables you to provide great customer service and regain billable hours.

And did we mention that we might be able to save you money?

Case management software integration

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Combining our Cloud Telephony service with Proclaim case management software creates the perfect practice management tool! This integration could provide your firm law with substantial process efficiencies and will better the experience you provide to clients.

Find out more

"Concert made the transition to their hosted platform easy and trouble-free, with the migration to the platform managed out of hours at weekends to minimise disruption"
Ross Carr, Cheif Executive, Bakers Personal Injury Solicitors

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