We’re now in the fourth year of this report into communication between law firms and their clients, and the findings each year continue to fascinate us.
As with the previous years, our approach to this report was simple:
We called 40 leading law firms, at three different points in the day to find out how they respond to incoming enquiries.
We work with firms on a constant basis to improve internal and external communication through state of the art technology. In essence, this report looks at the ability of law firms to do that right now. After all, how you handle an incoming enquiry could determine whether you achieve your goals for this week, month or even year.