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Customer Contact 2017

You don't get a second chance at a first impression

13th July, 2pm – 5pm

Great John Street Hotel, Manchester M3 4FD


During the afternoon, guest speakers will look at client expectations within the Legal sector and discuss how to measure client service and client engagement and the role technology can play in supporting great service.

We will expand on our Secret Shopper 2017 research by looking at the customer journey through a potential new client’s eyes; addressing the challenges law firms face when attracting, engaging and converting new leads as well as retaining their existing clients.

The event is free to attend but we only have limited places, so book yours now by completing the form to your right to avoid disappointment.


2pm: Start - Tea & Coffee on arrival

2.30pm: Speaker - David Gilroy, Conscious

3pm: Speaker - Steve Dickson, Shopper Anonymous

3.30pm: Break - Canapés and Refreshments

4pm: Speaker - Scott Armstrong, Concert Networks

4.30pm: Speaker - Broadsoft

5pm: Finish – Drinks reception (on the terrace if the weather is nice!)



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Book your place